Published: Jul 24, 2026
Updated: Jul 24, 2026

At AI Make Song, we want you to be happy with your purchase. If things do not work out, we have got you covered. Here is everything you need to know about refunds, cancellations, and payment dispute handling.

Operator: AIYONG TECHNOLOGY CO., LIMITED

Our Promise to You

We believe in our AI music and creative tools. That is why we offer a fair refund policy and clear procedures for billing exceptions. If AI Make Song is not right for you, or if a payment error occurs, we will work to make it right.

1. When You Can Get a Refund (Standard Eligibility)

The 7-Day Window

You have 7 days from your purchase to request a refund. This gives you time to try our tools and see if they fit your needs.

Usage Limits

To qualify for a standard refund, you must have used 60 or fewer credits. If you have exceeded this limit, you have clearly gotten value from the service.

First-Time Only

Standard goodwill refunds are available for your first purchase only. This prevents abuse while still protecting new users.

Quick Summary

You are eligible for a standard refund if ALL these are true:

Request made within 7 days of purchase
Used 60 or fewer credits
This is your first refund request
You have not violated our terms of service

2. How to Request a Refund

Step 1: Send Us an Email

Write to [email protected] with the subject line Refund Request.

Step 2: Include These Details

Your account email address
Purchase date / approximate charge time
Payment method (Stripe, Creem, PayPal, Payssion, PricPay, card brand, etc.)
Order / transaction ID if available
Reason for refund (optional but helpful)

Step 3: Wait for Our Response

We will review standard refund requests within 3 business days. Most requests are handled faster.

3. What Happens Next

If Your Refund Is Approved

Within 3 business days:

We will confirm approval via email
Your refund will be processed to the original payment method when the provider supports it

Within 5–10 business days (sometimes longer depending on banks/APMs):

The money returns to your original payment method

Account changes:

Your subscription or credits for that purchase will be cancelled or clawed back
Songs / outputs generated solely under a fully refunded first purchase may be removed
You will return to free-tier access if no other active entitlement remains

If Your Refund Is Denied

Common reasons for denial:

Request made after 7 days (for standard refunds)
More than 60 credits used (for standard refunds)
Previous standard refund on file
Terms of service violation
Credit pack purchases (see Section 7)

4. Situations Where Standard Refunds Do Not Apply

After 7 days from purchase
More than 60 credits used
Repeat standard refund requests (one per customer, ever)
Promotional or discounted purchases (unless required by law or we caused a material defect)
Partial refunds for unused subscription time after a voluntary cancellation
Account suspensions due to rule violations
Credit packs (see Section 7)

5. Subscription Cancellation (No Refund for Remaining Days)

How to Cancel

To cancel your subscription, follow the instructions for your payment method.

If you paid via Stripe, Creem, or PayPal:

Log in: https://www.aimakesong.com/auth/login
Open account / subscription settings
Cancel renewal

If you cannot find the cancel control, or you paid via another APM / local method, email [email protected] with subject Cancel Subscription.

What Happens After Cancellation

Subscription stops at end of current billing period
You keep access until that date
No more charges after successful cancellation
You can re-subscribe anytime

No refund is issued for remaining unused days on a voluntary cancel, but you retain full access until the paid period ends.

6. Exception Payment & Dispute Scenarios (Detailed Standards)

These rules apply in addition to Sections 1–5. For verified payment errors, we do not force you through the 7-day / 60-credit / first-time limits.

Scenario	What we do	Apply / review SLA	Refund path	Evidence we keep / may ask for
Duplicate charge (same plan billed twice for one intended purchase)	Investigate provider + our order logs; refund the duplicate if confirmed	Acknowledge within 1 business day; decision within 3 business days	Original payment method	Account email, charge timestamps, amounts, screenshots/bank SMS, transaction IDs
System wrong charge (wrong plan, wrong amount, currency mismatch we caused)	Correct entitlement and/or refund difference / full amount as appropriate	Acknowledge 1 business day; decision 3 business days	Original method, or credit adjustment if you prefer and we agree	Checkout screenshot, invoice email, order ID
Payment timeout / failed checkout but card held	Confirm whether capture occurred; if no successful order, help release pending auth via provider guidance; if captured without entitlement, treat as failed delivery	Acknowledge 1 business day	Reverse/refund if captured	Bank pending notice, time of attempt, payment method
Paid successfully but credits / membership not delivered	Manually grant entitlement after verifying payment webhook/order; if irreparable, refund	Acknowledge within 24 hours; restore or refund within 3 business days	Restore first; refund if restore fails	Payment receipt, account email, approximate pay time
Automatic renewal dispute (did not intend to renew / hard to cancel)	Verify cancel status; if cancel request was timely but renewal still charged due to our error → refund renewal; if user forgot to cancel → generally no refund, but we cancel future renewals immediately and may offer goodwill credit case-by-case	Acknowledge 2 business days; decision 5 business days	Original method if approved	Cancel confirmation email/screenshot, renewal invoice
Dissatisfied with AI output quality	Within standard refund window + eligibility → refund OK; outside window → usually no cash refund; we may offer limited credits for severe quality issues	3 business days	Refund if eligible; otherwise credit goodwill	Examples of outputs, plan type, purchase date
Chargeback / payment-provider dispute opened by user	We respond with order, delivery, and policy evidence; we may suspend entitlements tied to the disputed payment while open	Per provider timelines	Provider decision	Full order trail, delivery logs, support emails

6.1 How to open an exception case

Email [email protected] with one of these subjects:

Duplicate Charge
Wrong Charge
Payment Timeout
Paid But No Credits
Renewal Dispute
Quality Complaint
Refund Request

6.2 Evidence retention (our side)

Record	Retention
Payment / invoice records	Up to 7 years (tax/legal)
Support tickets & dispute emails	Typically 2 years
Generation / entitlement delivery logs needed for a dispute	Kept for the dispute lifecycle and a reasonable period after closure
Generated creative files after approved full refund of first purchase	Removed from active product access as described in Section 3

We may ask you to keep bank statements or provider receipts until the case closes.

7. Credit Packs and One-Time Purchases

All credit pack purchases are final and non-refundable, except where:

We confirm a duplicate/wrong charge, or
Payment succeeded but credits were never delivered and cannot be restored, or
Required by applicable law

Key details:

Credits are delivered upon confirmed payment
Credits expire 1 year after purchase unless stated otherwise
No partial refunds for unused credits in a pack

8. Annual Plans

Yearly subscription standard refunds follow the same rules as Section 1:

7-day refund window
Under 60 credits used
First-time standard refund request only

Billing-error and failed-delivery exceptions in Section 6 still apply.

9. Frequently Asked Questions

Can I get a refund after 7 days?
Generally no for standard dissatisfaction refunds. Billing errors and non-delivery exceptions still apply.

What if I forgot to cancel?
Forgotten cancellation alone is usually not refundable. Contact us so we can stop future renewals immediately.

Can I transfer my subscription?
No. Subscriptions are non-transferable and personal.

What if the music quality was not what I expected?
Within the refund window and eligibility limits, this is valid. Outside the window, contact support for possible credits.

I bought the wrong plan. Can I switch?
Yes. Contact us and we will adjust billing/entitlements where possible.

How do I contact support?
[email protected] — usually within 24 hours on business days.
Content safety reports: /report-content

10. Our Commitment

Fair: We will not look for reasons to deny legitimate refunds or proven billing errors.
Fast: Most standard requests handled within 1–2 business days; critical payment failures prioritized within 24 hours.
Human: Exception and refund requests are reviewed by a real person.

11. Data Protection & Your Rights

Right to erasure: generated content permanently deleted from active systems on valid request (subject to legal holds)
Payment records retained up to 7 years (legal compliance)
Account data deleted after 30-day recovery period following account deletion
Right to data portability before refund processing where applicable

CCPA Rights (California Residents)

Request details on collected personal information
Request complete deletion of account and content (subject to legal exceptions)
No discrimination for exercising these rights

Data Retention After Refund

Data Type	Retention Period	Reason
Payment records	7 years	Tax/legal compliance
Support tickets	2 years	Quality assurance
Generated content	Removed from active access after approved full refund of covered purchase	User privacy
Account data	30 days after deletion request, then deleted	Recovery period

12. Contact Us

AI Make Song Support Team
AIYONG TECHNOLOGY CO., LIMITED
RM Al, 11/F, WINNER BUILDING, 36 MAN YUE STREET, HUNG HOM HONG KONG

Email: [email protected]
Website: https://www.aimakesong.com
Report content: https://www.aimakesong.com/report-content
Response time: Usually within 24 hours on business days

Refund Policy